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Shipping and Returns

Shipping

Most orders are posted the next working day. 

We'll let you know when your order is on the way. UK orders are sent via First Class Royal Mail and our international orders with Royal Mail Airmail. 

International shipping is not tracked and can sometimes take a little while. For example, USA and Canada can take about 4 weeks from dispatch. However, it's usually much quicker - between 7 and 10 days. 

Please email mail@thewordassociation.co.uk if you have any questions. 

Returns

I'm sure that you will love your artwork however, non-personalised products can be returned in their original condition. Please get in touch within 28 days of purchase to arrange this. 

Personalised art is non-returnable. This obviously doesn't affect any of your statutory rights. 

Customs

For international buyers - please be aware that there can be customs charges that you might have to pay. Though unusual, it is possible for customs to sometimes hold parcels up to a few weeks. 

Contact

mail@thewordassociation.co.uk